Contact support
Email shopheckllc@gmail.com. Include your shop domain, the affected screen, a non-sensitive order label or request ID, what you expected, and what happened.
Response targets
- Security, privacy, or production-blocking issue: initial response within one business day.
- Installation, billing, or storefront issue: initial response within two business days.
- General product guidance: initial response within three business days.
These are response targets, not guaranteed resolution times.
Privacy and deletion
Use the data request page for access or deletion requests. Shopify customers should identify the merchant they purchased from, but should not email us sensitive order or identity documents until support provides a secure verification step.
Before production
Confirm the product and material, inspect spelling and coordinates, verify the engraving safe area, download the exact approved export, and complete the operator quality-control checklist. Stop production if any preview, product image, or file does not match.